Watch Repair | Terms & Conditions | Contact Us
Terms & Conditions

www.oldswisswatches.com sells pre-owned collector timepieces and is not an authorized dealer for any brand of watch sold on this website. www.oldswisswatches.com is not affiliated with any watch manufacturer.

By purchasing goods or services from www.oldswisswatches.com you agree to the following terms and conditions. These terms and conditions are put in place to protect us both so please take a moment and read them before making your purchase.

Refund Policy:
www.oldswisswatches.com allows a 3 day review period on watch/movement or spares purchases as follows: If you are not completely satisfied and wish to return for a refund, simply email ksudarson@gmail.com within 3 days of product receipt.             

www.oldswisswatches.com will confirm your refund request by email.  The buyer is then responsible for returning the timepiece by registered insured mail in a well padded box within 10 days of the original delivery date.  watch/movement or spares must be received in the same condition as when sent by www.oldswisswatches.com.  Watches that have been altered or damaged by the buyer are not eligible for a refund and will be returned to the buyer.  No refunds will be honored beyond the 3 day review period for any reason.  Refunds will be for the watch/movement or spares purchase price only and the customer is responsible for all shipping and insurance charges. www.oldswisswatches.com will pay for return shipping and insurance charges on watch/movement or spares exchanges only.   In certain cases, www.oldswisswatches.com may honor a return after the 3 day review period.  In such instances, a 25% restocking fee may apply.  In short, please make your purchase decision within 3 days of delivery.  Please do not wait until the fourth day or longer.

Exchange Policy:
Within 3 days of receipt of your purchase you may email ksudarson@gmail.com to request an exchange for another watch/movement or spares of equal or greater value.  When exchanging a watch/movement or spares, www.oldswisswatches.com will pay for the shipping charges to ship the new selection to you.  No refunds are allowed for exchanges.  No exchanges will be honored after the 3 day review period unless agreed to by www.oldswisswatches.com.

Warranty Service:
After the 3 day review period expires, the mechanical warranty begins.  The length of each watch warranty is listed on the specific watch detail page.  An extended warranty can also be purchased from www.oldswisswatches.com. Once the warranty period begins, no returns or refunds will be honored for any reason.

During the warranty period, www.oldswisswatches.com will repair problems free of charge to the watch movement that are not caused by misuse, abuse, shock or water damage.  Damage to crystals, bands, bracelets, buckles, lugs and bezels are not covered by this warranty and are the responsibility of the buyer.  Damage due to battery leaks or rust are also not covered.

All repairs during the warranty period are to be performed by www.oldswisswatches.com unless otherwise authorized by www.oldswisswatches.com.  Non-authorized repairs performed by anyone other than www.oldswisswatches.com will void the watch warranty.  Please do not have your watchmaker open the
watch/movement and make any alterations because this will void our warranty.

www.oldswisswatches.com will make every effort to use original parts during warranty repair, but because discontinued watch parts are difficult to source, compatible but non-original or custom made parts may be used to repair a watch under warranty.
Once the warranty period begins no returns will be honored.

To receive warranty service, first email ksudarson@gmail.com with a description of the problem. The watch/movement must be packaged securely and shipped by insured registered mail in a well padded box. The buyer is responsible for insured shipping charges when sending the watch to www.oldswisswatches.com for warranty service.  When the warranty service has been completed, www.oldswisswatches.com will pay to ship the watch back to the owner.

In event that a watch cannot be repaired, www.oldswisswatches.com may allow an exchange for a watch of equal or greater value.  All determinations are made solely by www.oldswisswatches.com.

Waterproof / Water Resistant Watches:
www.oldswisswatches.com sells pre-owned timepieces which can no longer reliably resist water.  
www.oldswisswatches.com does not guarantee that any timepiece will be water resistant including watches that were originally designed to be water resistant.  By purchasing a watch from www.oldswisswatches.com, the buyer accepts full responsibility for any loss or damage to the timepiece and any personal loss or damage suffered as a result of watch failure. Watches sold by www.oldswisswatches.com should not be used for SCUBA diving or any other activity requiring a water resistant timepiece.

Timekeeping Ability of Pre-owned and Antique Watches:
www.oldswisswatches.com sells pre-owned collector timepieces which may not keep extremely accurate time. These watch/movement have value as collector pieces and not as accurate timekeeping machines.  Mechanical watch/movement - whether made today or 50 years ago - will not have the same timekeeping ability as quartz watches/movements. While www.oldswisswatches.com makes every effort to adjust each watch/movement to keep accurate time, we are not responsible for any loss or damage resulting from the inaccuracy or failure of any watch.

By purchasing a watch/movement or spares from www.oldswisswatches.com, the buyer accepts full responsibility for any loss or damage to the timepiece and any personal loss or damage suffered as a result of watch failure or inaccuracy.

Links to Third Party Websites:

The documents on this website may serve to provide access to the World Wide Web. Because oldswisswatches.com website connects to the Internet. oldswisswatches.com links to external Web sites in the hope that users will find reference material on related subjects or products. oldswisswatches.com does not control those sites and is not responsible for the content included in them, including without limitation any subsequent links contained within a linked site, or any changes or updates to a linked site or purchases made on those sites. Each individual site has its own set of policies about what information is appropriate for public access. oldswisswatches.com is not responsible for any information or material located at any site other than the official oldswisswatches.com website.

 

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